Years ago when opening Star Cruises in Singapore, our strong and effective training programs in food & beverage were once cornerstone for the company’s success in achieving brand recognition quickly. On the Asian market we soon grew a reputation of training and developing skilled and knowledgeable service professionals as well as culinarians with a high degree of professionalism, executing total quality service with full engagement.
While at EPCOT Center, we would heavily rely on the Disney Culinary Apprenticeship Program, accredited by the American Culinary Federation it was an integral part of food & beverage, with three full time instructors, an administrative assistant and many of the chefs in leadership positions functioning as coordinators, adjunct per se. Located at the Disney's Village Resort — which later became the Villas at Disney Institute; and then Saratoga Springs Resort & Spa.
When the DCA ceased operations, culinary classes were integrated into the Disney Institute curriculum for the resort guests; the Institute remains the only professional development company where you will literally step into a "living laboratory" at Disney Theme Parks and Resorts for guided behind-the-scenes field experiences. Later in Cancun I was able to build onto my training programs during the opening of several resorts and theme parks on the Riviera Maya for Palace Resorts with great success, achieving not only great team member retention but outstanding employee loyalty. By far the biggest impact came through my involvement in developing and steering the Opryland Culinary Institute in Nashville during my tenure there.